Frequently asked.

Choose a dress and select your pickup date. K&M automatically sets the event day and return day for the fixed 3-day rental schedule. Submit the booking form to temporarily hold the dates for 60 minutes while you contact K&M through Facebook Messenger for payment instructions. The rental is confirmed only after the required 50% reservation payment has been received and verified.

Every rental is exactly 3 calendar days. Day 1 is the pickup day, Day 2 is the event day, and Day 3 is the return day.

No. K&M uses a fixed 3-day rental schedule. The full rental price covers the pickup day, event day, and return day.

No. Additional rental days and rental extensions are not available. Every rental follows the fixed 3-day schedule.

Pickup is after 1 PM on Day 1. The dress must be returned before 1 PM on Day 3, the scheduled return date.

Choose your pickup date on the Dresses page. The website automatically checks the full 3-day rental schedule plus the required inspection and cleaning day against active reservations, temporary holds, and blocked dates.

A rental is confirmed only after K&M receives and verifies your 50% reservation payment. Selecting a pickup date or viewing a dress as available does not by itself confirm a reservation.

After you successfully submit a rental request, the selected schedule is temporarily held for 60 minutes. If the reservation payment is not verified before the hold expires, the dates automatically become available again.

After submitting a booking request, copy your booking summary and continue to K&M on Facebook Messenger. We will provide the QR code/payment instructions there.

The refundable security deposit is ₱500 for pickup rentals and ₱1,000 for delivery rentals.

The refundable balance is normally returned within 6–12 hours after the dress is returned and inspected, less any applicable charges.

Pickup is at Gatiawin, Arayat, Pampanga. Exact arrangements can be coordinated with K&M through Messenger.

Yes. Local delivery is currently available within Pampanga through Lalamove or Grab, subject to courier availability.

Delivery and return courier charges are shouldered by the customer and are separate from the rental price.

No. Cleaning is included. Please do not wash or dry clean your rental before returning it.

Unauthorized alterations or permanent modifications are not allowed. Please contact K&M if you have a concern about fit.

No. Rental extensions are not available. The dress must be returned by the agreed deadline on Day 3.

Unauthorized late returns are charged ₱300 per day. A late-return fee does not make an extra rental day or extension available.

The full day immediately after the scheduled return is blocked for K&M's inspection and cleaning. The dress becomes available again after that cleaning day.

Cancellations at least 7 days before pickup are eligible for a refund of the 50% reservation payment. For cancellations made 3–6 days before pickup or less than 3 days before pickup, the reservation payment is forfeited.

Rescheduling is allowed when requested at least 7 days before pickup and is subject to dress availability on the requested new schedule.

Major stains, tears, repairs, or specialized cleaning may be charged and deducted from the security deposit. Charges exceeding the deposit remain payable by the customer. Lost or irreparably damaged dresses may be charged at full replacement value.

Fittings are private studio appointments. Choose an available date and time online, enter your details and event date, and submit your request. Your selected fitting slot is then temporarily held while you arrange the ₱100 slot fee with K&M.

A ₱100 slot fee is required to secure your private fitting appointment. It is refundable when you arrive for your scheduled fitting and non-refundable for no-shows.

You may choose up to 4 dresses to try during your scheduled private fitting session.

No. When you arrive at our Arayat studio, browse the dresses physically available and choose up to 4 pieces to try. The fitting process and online rental reservations are separate.

Yes. You may bring a maximum of 1 companion to your private fitting appointment.

Fitting appointments must be booked at least 1 day in advance. Same-day fitting appointments are not available, but you may book weeks or months ahead.

No. A fitting appointment reserves only your studio appointment time. Rental dresses are reserved separately through the online rental process.

Monday–Friday: 9–10 AM, 11 AM–12 PM, and 5–6 PM. Saturday: 11 AM–12 PM, 1–2 PM, 3–4 PM, and 5–6 PM. Sunday is closed.